Fascination О пин ап
Fascination О пин ап
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An Austrian player deposited 150 EUR via Paysafe but the money did not appear in the casino account. Communications with the casino have not resolved the issue, as they suggest waiting for a few days. The complaint was resolved as the player's deposit got credited.
The player from Portugal had their account abruptly closed overnight by Bdm Casino without receiving any prior notification. The casino's live chat agent also seemed to lack information about funds that were still stuck in the player's account.
We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.
The player from the Netherlands had an active self-exclusion in a sister casino due to a gambling problem. The player believes that he should have been banned from this casino too. Since he did not request self-exclusion from this casino, he decided to close the complaint.
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The player from Brazil had requested assistance to close his account as the casino's support team hadn't responded to his emails. After the Complaints Team had explained the difference between account closure and self-exclusion and asked the player to provide more details, the player had managed to close his account with the casino. Consequently, the issue had been marked as resolved by the Complaints Team.
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The player from Italy had made segmented withdrawal requests due to withdrawal limits. While the requests had been paid simultaneously, the player had сайт received only one transfer of €2000. The player had successfully completed all necessary KYC verifications and had claimed the winnings were not bonus-related.
The player from the Netherlands had his winnings capped as if they’ve been generated from a free bonus play solely.
The player from copyright had had his account closed at GetSlots casino, where he had had a pending withdrawal of $693 and a deposit of $600 towards a new bonus offer. He had stated that he was unable to contact the casino. The player had completed account verification and had played slots and table games within the bonus rules.
The player from the UK had his account closed during the verification process. The casino allowed the player to withdraw his initial deposit of £325. The issue has been resolved successfully.
The player from Germany is dissatisfied with the withdrawal process. The player confirmed that the issue was resolved.